Returns

You have 28 days from receiving your order to return items in original condition — clean, unused, and with all tags attached.

How to return an item

Just include your order details and send the item back to us in its original condition.

Items must be unused and in original packaging
All tags and labels still attached
Return within 28 days of receiving your order
Include your name, order number & contact details

A quick note

You don’t need to email us first for standard returns
We recommend using a tracked delivery service
To make returns easier, you may use our DPD returns portal. A £3.95 fee will be deducted from your refund

Refunds

We aim to process refunds quickly once the return and due refund amount has been verified.

Returns are usually processed within 2 weeks
Banks typically take 3–5 business days to show the refund

Exchanges

Need a different size, colour, or style?

Order the replacement item online
Send the original back for a refund
This ensures you get the right item quickly

(Klarna orders cannot be exchanged — refunds only)

Faulty or warranty issues

If something’s not right, let us know — we’ll help get it sorted.

CASES INVOLVING WARRANTY CLAIMS AND FAULTY / DAMAGED GOODS — Refunds, repairs and replacements

Use our Faulty Returns Form before posting anything back

If your circumstances:

involve warranty claims/faulty/damaged/defective goods;
are unique, complicated or out-of-the -ordinary;
please make sure you have first provided sufficient information via email to returns@adaptoutdoors.com, or via the above form. providing photographs if necessary.:

If a customer receives goods that are defective, faulty, don’t do what they're supposed to, or don’t match the description given, then this is clearly an issue that needs to be resolved. Each case is taken individually with appropriate steps via co-operation from all parties (e.g. the customer, the retailer and the manufacturer).

Adapt Outdoors Ltd issues no warranties. Warranties are only issued by manufacturers. For this reason, we may need — after you have returned the item(s) to us — to send them on to the manufacturer for inspection before taking any action. Please see the relevant manufacturer's website for warranty information or, if necessary, contact the manufacturer.

Citing damage as a reason for a refund, repair or replacement — where the damage has been caused through wear, tear, improper care, improper use, or some other factor beyond the retailer’s or manufacturer’s control — will not be accepted as valid. Adapt Outdoors Ltd — and the manufacturer — reserve the right to offer a repair, replacement, or partial refund. For items that have been received by the customer as faulty, damaged, or not-as-described then we will — subject to the establishment of facts — arrange to cover of the cost of return postage (up to £10), either by reimbursement or by providing you with appropriate means of return.